Pamella B.

Pamella B. has a diverse work experience in customer experience and operations management roles. Starting in 2011, they worked at Itaú as a Relationship Manager and Customer Acquisition Manager. Pamella then joined PRAVALER in 2015 and held various positions, including Operations Coordinator and Regional Sales Manager. In 2021, they worked at QuintoAndar as a B2B Operations Coordinator, overseeing a team of customer service analysts and implementing communication strategies. Pamella later joined Loft as a Customer Experience Manager, where they were responsible for customer support, quality, and training. Currently, they are the Head of Customer Experience at Petlove, leading teams across multiple projects, processes, and systems to optimize customer service. Pamella is also a member of the Comunidade de Mulheres de CX/CS/UI/UX.

Pamella B. has a diverse education history. In 2013, they obtained a Bachelor of Business Administration (B.B.A.) degree in Business Administration from Universidade Presbiteriana Mackenzie. In 2014, they pursued further education in English as a Second Language at Kaplan Business School and completed a Business Course in Business Administration at Australian Pacific College. In 2015, they studied Project Management at Fundação Vanzolini. Most recently, in 2020, they gained experience in Customer Experience at FGV - Fundação Getulio Vargas. Pamella is currently pursuing an Executive MBA in Artificial Intelligence at Faculdade Exame, which started in 2023. Additionally, they have obtained various certifications such as "Mapeamento de Competencias Socioemocionais" from Learn to Fly in 2023 and "Gestão Remota" from Escola Conquer in 2021.