Rachel D.

Rachel D. has a diverse work experience spanning several companies. Rachel is currently employed at PetPlate since 2019, where they hold the position of Senior Director, LTV. Prior to this role, they worked as the Senior Director, Customer Experience at PetPlate from February 2019 to October 2022.

Before joining PetPlate, Rachel worked at Daily Harvest as the Director, Customer Success from March 2017 to February 2019. During their time there, they played a significant role in developing an omnichannel team, expanding the company's channels, and implementing reporting systems to improve customer satisfaction.

Rachel also has experience working at Rent The Runway as a Customer Experience Manager from an unspecified date in 2015 to 2017. Prior to that, they worked at Wolford as a Sales, Flagship and Assistant Manager, Soho from 2009 to 2015. Rachel started their career as a Personal Shopper at Nordstrom.com in 2009, where they worked until 2010.

Overall, Rachel has demonstrated their expertise in customer experience management and has contributed to the growth and success of the companies they have worked for.

Rachel D. attended LIM College from 2006 to 2010, where they obtained a Bachelor's degree in Fashion Merchandising.