Lai Ming Y.

Lai Ming Y. is an accomplished leader in digital transformation and business growth, currently serving as the Head of CRM for Downstream Digital Business at PETRONAS since November 2020. With extensive experience in various financial and digital sectors, Lai Ming has previously held significant roles, including Head of Residential & Digital Business at Astro, where market expansion efforts increased TV household penetration from 50% to 76% for 23 million Malaysians. At Alliance Bank Malaysia Berhad, Lai Ming was instrumental in doubling market share in consumer lending, while also achieving notable sales performance as Regional Sales Manager at Standard Chartered Bank. Early career achievements include driving substantial growth at Hong Leong Bank Berhad and implementing successful CRM solutions. Educational credentials include programs from INSEAD, Harvard Business School Executive Education, and a Bachelor of Economics in Finance from Universiti Putra Malaysia.