Emily Dickinson

Emily Dickinson has over a decade of experience in customer service and performance management, currently serving as the Complaints and Escalations Team Leader at Pets at Home since July 2021. Prior roles include Performance Coach and Customer Service Lead at Sainsbury's and Argos, where responsibilities involved developing performance management cultures and leading large teams to enhance customer service quality. Emily has a strong background in coaching and staff development, focusing on bridging skill gaps to ensure sustainable growth within customer-oriented environments. Emily's educational background includes attending De La Salle High School from 2000 to 2005.