PetSafe Brands
Joey Yow is a seasoned professional with extensive experience in digital support and customer care management. Currently serving as Senior Manager of Digital Support Experience at PetSafe Brands since September 2022, Joey leads a cross-functional team focused on managing digital support channels and conversation analytics for a global consumer product company. Previously, at Warner Bros. Discovery, Joey held the position of Senior Manager, Operations Planning, overseeing teams in Workforce Management, Training, and Quality Assurance. Joey's career began at ADT, progressing through various roles including Customer Service Agent to Area Manager of Customer Care Experience & Quality, where responsibilities included team coaching and enhancing customer experience. Joey holds a Bachelor's degree in Organizational Leadership from the American Public University System.
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PetSafe Brands
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PetSafe Brands is the leading manufacturer of pet products with an overall purpose of unleashing freedom for pet parents by keeping their pets happy, healthy, and safe. Our family of brands include PetSafe® (www.petsafe.com), Invisible Fence® Brand (www.invisiblefence.com), SportDOG™ (www.sportdog.com), Kurgo® (www.kurgo.com) and Premier Pet™ (www.premierpet.com). We are a company driven by innovation and dedication to our customers and communities. Since our founding in 1991, PetSafe Brands has grown into an international corporation selling in over 52 countries and is expanding its reach every day. Our portfolio includes a wide array of electronic training and containment systems, waste management products, fountains, pet doors, innovative treats and much more. We are headquartered in Knoxville, TN but have remote offices in various places across the globe. At PetSafe Brands, we have an open environment in all of our offices which lends itself to collaboration and a team-oriented culture. We are dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassments. We have a culture of wellness that engages and partners with our associates in their health. In our Knoxville HQ we have an onsite fitness center and medical clinic, and we reimburse remote associates the cost of a gym membership. A massage therapist comes onsite weekly, and we have lunch and learns often to educate our associates in their health. Career development is also a huge part of our culture. Our online learning platform helps partner with our teammates for their development needs as well as hosting live courses each month. The best part of our culture is arguably bringing your dog to work! It is a great reminder of why we do what we do!