Dorothy Willoughby

Dorothy Willoughby currently serves as the Merchandising Program Manager at PetSmart, where responsibilities include developing training programs and enhancing team performance within Merchandising Teams. Prior to this role, Dorothy worked as a Training Manager at Aurora Payments, focusing on customer service and tech support training initiatives. Experience also includes positions as Proposal Manager at Transact Campus Inc, where Dorothy built an extensive RFP content library, and as Proposal Writer at WellDyneRx and Magellan Health, where proposal processes and compliance were managed effectively. Dorothy holds a Bachelor of Arts in Visual Communication from Northern Arizona University, complemented by prior studies at Towson University.