Kim Howell is an accomplished Customer Care Operations Manager at PetSmart since June 2023, specializing in strategic planning, vendor management, and enhancing customer experiences. Prior to this role, Kim held various positions at Carvana, including Team Lead for Customer Experience, where management of senior advocates and complex casework was key, alongside developing training materials and workflows to boost customer satisfaction and operational efficiency. Earlier experience includes serving as General Manager for multiple restaurant locations, where successful oversight of operations, staff training, and revenue generation were pivotal. Kim holds educational qualifications from Westminster University and the University of Utah, with a foundational education at Park City High School.
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