Thiago Garofalo Lucas

Thiago Garofalo Lucas is an accomplished professional with extensive experience in digital product management. Currently serving as Head de Produtos Digitais at Petz since October 2022, Thiago previously held multiple key roles at Itaú Unibanco from September 2011 to November 2022, including Group Product Manager for Digital Channels, overseeing a multidisciplinary team focused on enhancing customer experience through sustainable platforms. Thiago's background includes strategic management of digital service projects and operations, with a strong emphasis on digital transformation, customer satisfaction, and operational efficiency. Academic achievements include a degree in Economics from Pontifícia Universidade Católica de São Paulo and ongoing education in Digital Product Leadership at Tera, alongside postgraduate studies in Business and Project Management at FIA Business School.