Mathieu Chagneau

Mathieu Chagneau has a diverse work experience in the field of vacuum technology and industrial products. Mathieu currently serves as the Head of Customer Experience at Pfeiffer Vacuum France SAS since January 2022. Prior to this, they held various roles at Pfeiffer Vacuum, including Head of CRM, Market Manager for the semiconductor industry, and Market Manager for Coating.

Before joining Pfeiffer Vacuum, Mathieu worked at Parker Hannifin where they held several managerial positions. As a Product and Market Development Manager, they created a team quote/opportunity tracking system and conducted market analysis to optimize service time. As a Technical Support Manager, they enhanced the technical support service, reduced response time, and improved customer satisfaction. Mathieu also served as a Strategic Pricing Manager, where they designed a software for pricing and recommended price strategies for different product lines. Additionally, they worked as a Product and Technical Support for customer troubleshooting and crisis management.

Earlier in their career, Mathieu worked at Alcatel Vacuum Technology as a CFD Technician, contributing to quality improvement and creating a software simulation for pumps. Mathieu also gained technical and interpersonal skills during their time as a Technical Trainee at Sensorex.

Overall, Mathieu Chagneau has demonstrated a strong background in customer experience, CRM, market management, technical support, and pricing in the industrial and vacuum technology sectors.

Mathieu Chagneau completed a DNTS Vacuum and Vacuum technologies degree in Vacuum - Physics at IUT Saint-Etienne from 2002 to 2003. Prior to that, they obtained a DUT Mesures Physiques degree in Physics from IUT Annecy from 1999 to 2002. Mathieu also received Manager training in Team Management at Ascentiel, although the specific start and end years were not provided.