Rhea Lee Arajs

Rhea Lee Arajs is a seasoned professional in customer experience strategy, currently serving as a Senior Customer Experience Strategist at Pacific Gas and Electric Company since July 2014. Rhea has successfully facilitated multiple journey mapping workshops, leading to improved experiences for customers, particularly during crisis scenarios like the Dixie Fire. Rhea's experience includes project management of service rule enhancements, development of customer communication journeys, and collaboration on training material for new employee orientations. Prior roles include Administrative Operations Manager at Teaching Artists Guild, Office Manager at Aechelon Technology, Executive Assistant at RJL Resources, and Business Manager at the Hechinger Institute on Education and the Media at Columbia University. Rhea holds a BA in Political Science and East Asian Studies from Boston University.