Ngan Nguyen, also known as Jess, is an IT Business Analyst and Product Owner with a PSPO II certification. They worked as a Business Analyst at FPT Software from 2019 to 2021, where they engaged with stakeholders to gather requirements and supported quality assurance processes. From 2021 to 2023, they continued to refine their expertise at AIONtech.vn, developing product requirement specifications and managing workflows in the banking domain. Currently, Jess serves as a Senior Business Analyst cum Product Owner at Pharmacity, leading business process reviews and partnering with various stakeholders to enhance customer experience.
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