Graviela Inostroza

Benefits Configuration Analyst at PDMI

Graviela Inostroza has a diverse work experience spanning over many years. Graviela started their career in 2007 as a Pharmacy Technician at CVS Pharmacy, where they demonstrated effective customer service and communication skills. In 2008, they moved on to Option Care, where they worked as a Pharmacy Technician, being responsible for preparing prescriptions and coordinating home infusion services.

In 2009, Graviela joined Pharmacy Data Management, Inc. (PDMI) as a Call Center Agent, assisting clients with prescription billing and claims processing. Graviela also maintained patient and customer electronic health records. Graviela then progressed through various roles within the company, including Benefits Analyst, Account Manager, and Product Manager. As a Product Specialist, their responsibilities included system enrollment and implementation processes, as well as ongoing maintenance and client support.

In 2017, Graviela became a Realtor at EvenBay Real Estate, using their knowledge and skills to help clients in the real estate market. In 2019, they joined Abarca Health as a Benefit Administration Analyst. In this role, they processed benefit plan setups and changes for clients, monitored and analyzed data for claims processing, and ensured system functionality.

Currently, Graviela is employed as a Product Delivery Manager at Pharmacy Data Management, Inc. (PDMI), starting in 2021. In this position, they oversee the delivery of products and manages the implementation process.

Graviela Inostroza attended The Winner Institute of Arts and Sciences from 2006 to 2007, where they obtained an Associate's Degree in Pharmacy Technician/Assistant. Later, from 2016 to 2017, they attended ETI Technical College and pursued a field of study in Real Estate. No specific degree was mentioned for the latter institution.

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Timeline

  • Benefits Configuration Analyst

    May, 2021 - present

  • Product Specialist

    June, 2017

  • Product Manager

    August, 2015

  • Account Manager

    September, 2013

  • Benefits Analyst

    August, 2011

  • Call Center Agent

    February, 2009

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