Jessica Brinker

Jessica Brinker is an experienced professional in customer success and hospitality management. Currently serving as Manager of Scaled Customer Success at Phenom since January 2021, Jessica leads a team focused on enhancing customer experiences during various journey stages. Previous roles at Phenom include Customer Success Manager for Global Accounts and Training & Enablement, where Jessica contributed to team building and the development of new customer value teams. Prior experience includes roles at Convene, Swig, The Westin Philadelphia, and Kimpton Hotels & Restaurants, where Jessica demonstrated expertise in client relations, event management, team leadership, and data-driven sales strategies. Jessica holds a Bachelor of Science in Tourism and Hospitality Management from Temple University.