Nneoma Egwuonwu

Nneoma Egwuonwu is an accomplished professional with extensive experience in customer success and enterprise management. Currently serving as an Enterprise Customer Value Manager at Phenom since May 2022, Nneoma has also held positions as a Customer Success Manager at SG - Digital and as a Customer Success - Onboarding Manager at Lane, where responsibilities included managing new client onboarding projects. Previous roles include Application Specialist at Ubisoft Montréal, where responsibilities involved application escalation support, and Customer Success Specialist at Alorica, focusing on enhancing customer experiences. Nneoma began the career journey as a Student Success Mentor and Risk Assessment Analyst at Concordia University, contributing to academic and risk assessment initiatives. Nneoma holds a Master’s degree in Systems Engineering from Concordia University and a Bachelor of Science in Computer Science from the University of Nigeria, Nsukka. Skills include SAP CRM, customer retention, active listening, and negotiation.