Roberto Tellez

Roberto Tellez is an IT Desktop Support Technician at Phenomenex since March 2021, providing helpdesk support across a ten-building campus and working from home users, while overseeing patch management for over 1200 endpoints. Prior experience includes serving as a Service Desk Engineer II at Allied Digital Services Limited, where responsibilities encompassed help desk support and ticket routing for multiple clients. Additionally, Roberto worked as an ITS Lab Consultant at California State University-Los Angeles, delivering technical support and maintaining software applications, and as a Pastry Chef at Viktor Benes Bakery, focused on pastry production and operating a computerized cash register. Roberto holds a Bachelor of Science in Computer Information Systems from California State University, Los Angeles, and an Associate of Science in Business Administration and Management from Santa Monica College.