Dimitris Efstathiou

Dimitris Efstathiou has extensive experience at Philip Morris International since July 2005, currently serving as Manager of Retention Strategy, focusing on innovative consumer programs to enhance customer satisfaction and loyalty. Previous roles include Customer Relationship Management Manager and Manager of Digital Engagement, where Dimitris oversaw CRM segmentation and multi-channel communication strategies. Additional positions held span areas such as commercialization planning, omni deployment of IQOS, and consumer engagement planning. Prior experience includes a Sales Representative role at PASSPOINT SA and Customer Service Supervisor at Primus Call. Dimitris holds a Bachelor of Science in Business Administration from Deree College of the American College of Greece and completed an Executive Development Program at Alba Graduate Business School.