Ivan Ganev

Ivan Ganev is a seasoned professional currently serving as a Commercial Organization Development Specialist at Philip Morris International since April 2022, where responsibilities include coordinating and enhancing Call Center and Ecommerce Sales services for optimal customer satisfaction. Previously, Ivan worked at Pontica Solutions from September 2019 to March 2022 as a SME Senior Learning and Development Coordinator, supporting team members, managing onboarding processes, and documenting new procedures. Earlier experience includes roles as a Technical Support Specialist at Alorica, an Assistant Team Lead at McDonald's, and educational foundations in Information Technology from Université Paris-Est Créteil and the High School of Mathematics and Sciences "St Kliment Ohridski" Silistra.