Valentina Cocci

Valentina Cocci is an experienced professional in operations and customer service management, currently serving as Manager CS Operational Delivery at Philip Morris International since June 2022. With a strong background at Teleperformance Portugal from January 2017 to June 2022, Valentina held roles as Operations Manager for multilingual markets and Supervisor of Operations for the Italian market, focusing on achieving key performance indicators. Previous positions include Hotel Reservation Agent for a British hotel group, Customer Service Representative for a German e-commerce company, English Language Teacher in China, and roles as Cultural Representative at Walt Disney World and interpreter at international karting events. Valentina holds a Master's degree in Interpreting and Translation from Università Ca' Foscari Venezia and is actively pursuing language certification through various institutes.