PS

Peteris Surmanis

Business Process Expert - Complaint Handling Strategy & Execution

Peteris Surmanis possesses extensive experience in business analysis and process optimization, notably serving as a Business Process Expert at Philips from March 2022 to February 2022, where responsibilities included developing strategies for the TrackWise tool for complaint handling and regulatory reporting. Previous roles include significant contributions at UnitedHealthcare as a Business Analyst for strategic support and configuration, complemented by various positions at Campers Inn, Pep Boys, and VIP Parts, Tires, & Service. Peteris holds a Master of Organizational Leadership with a focus on Human Resources Management from Southern New Hampshire University, and a Bachelor of Science in Marketing Management from North Adams State College.

Location

Boston, United States

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