Joanne Ross has over two decades of experience in project management and business process analysis, primarily at Philips Healthcare since December 1999. Currently serving as Service Project Manager at the Regional Service Center NA, Joanne manages the RSC Bench Global Harmonization Program and has implemented process improvements to enhance efficiency. Previous roles include Business Process Analyst for the LifeCycle Service Center NA, where Joanne successfully led the deployment of the Global OneEMS Project, and Customer Service Specialist, contributing to various project management initiatives. Early in her career, Joanne worked as a Telecom Services Representative at Hewlett Packard, managing telecom billing and logistics databases.
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