PHM Group Limited
Tom Carr is an accomplished professional with extensive experience in customer journey management, retention strategies, and marketing within the automotive industry. As the Managing Director and Client Services Director at PHM Group Limited since May 2019, Tom has leveraged a strong background in digital and omnichannel customer experiences. Previous roles include Global Customer Journey Retention Manager and Global Retail CRM Senior Manager at Jaguar Land Rover, where Tom significantly enhanced customer retention and retail efficiency. With a robust foundation beginning at Loughborough University in Sociology and Business, Tom has held various influential positions across multiple companies, showcasing a proven track record in driving revenue growth and implementing innovative marketing strategies.
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PHM Group Limited
For over 30 years PHM has driven sustained business improvement for Global Automotive & Mobility Brands. Driving Sales Growth: Regardless of the current challenges, it's your people who determine success or failure. By empowering your people and providing new skills, we foster a culture of continuous learning and high performance that fuels change and sustains sales growth. Enabling New Routes to Market: Implementing a new strategy or sales model, such as Agency, necessitates significant organisational and operational changes. Our expertise minimises disruption to your business operations, allowing you to maintain a strong market presence throughout the transformation. We handle the change process so you can focus on your core competencies and day-to-day operations. Improving Customer Experience: We recognise that great customer experiences start with an engaged and connected team. Our learning and change management solutions focus on stories that people can connect with. Putting customers at the centre of these stories and ensuring those connections are engaging, meaningful and memorable. Examples of our work can be found at www.phm.co.uk Feel free to contact us for more information or to discuss how we can help you. +44(0)20 76136700.