Laura Brown is an experienced Service Delivery Manager currently at Phoenix Group since September 2022. Prior to this role, Laura served as IT BI Delivery Lead at ReAssure from October 2016 to September 2022, overseeing business intelligence delivery for Finance and Actuarial IT systems. Laura's previous positions include IT Change Lead at ReAssure, Change Operations Manager at Hewlett Packard Enterprise, and various roles at HP UK and Electronic Data Systems. With a strong background in IT management and change processes, Laura has demonstrated expertise in leading teams, managing software delivery lifecycles, and ensuring effective change management practices. Laura holds a 2:1 Bachelor's Degree in English Literature and Educational Studies from Keele University.
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