Louise Howard Bsc

Louise Howard BSc is an accomplished professional with extensive experience in change delivery assurance and customer services. Currently serving as the Head of Change Delivery Assurance and previously as the Head of Programme Delivery Assurance at Phoenix Group, Louise provides critical assurance support for strategic programmes and change initiatives. Prior to this, Louise led a multi-functional customer services team at Phoenix Group during a significant business transformation. At AXA Wealth, Louise held roles as Head of Assurance for Customer Services and Regulatory Change Programme Manager, responsible for operational risk management and the implementation of regulatory changes across various business units. Louise's educational credentials include a Bachelor of Science in Environmental Science from the University of Birmingham and multiple qualifications in project management and financial planning.