Vikash Jha currently serves as a Process Designer for CX Strategy at PhonePe, where responsibilities include formulating business strategies, designing and improving processes and products, creating flows for chatbots, and managing stakeholder relationships, a position held since November 2024. Prior to this role, Vikash was a Senior Associate and Internship Trainee at Acko from September 2022 to November 2024. Vikash holds a Bachelor of Technology degree from Nitte Meenakshi Institute of Technology, earned between 2018 and 2022.
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