Layane Malisseski

Layane Malisseski has a diverse work experience spanning multiple sectors and roles. Layane began their career at Perffil Hair, where they worked as a receptionist and performed various salon-related tasks such as managing appointments, handling customer inquiries, and overseeing inventory and payroll. Layane also gained experience in beauty services, including makeup and nail care.

After Perffil Hair, Layane joined Coneccta Virtuale, where they worked as a senior technical team member and advisor. Their responsibilities included customer service, telephone support, and negotiating insurance policies for individuals and companies. Layane also provided assistance to insurance brokers and developed relationships with financial institutions to facilitate insurance transactions.

Following their time at Coneccta Virtuale, Layane worked at Social wave as the Head of Customer Success. Initially starting as an administrative intern, they quickly transitioned to managing the SaaS and Recurring clients, focusing on improving the customer experience through training, support, and innovation. Layane later became the Communication Manager, leading marketing, design, support, and community management teams.

Most recently, Layane joined PhoneTrack as an Executive Sales representative. Layane specializes in customer success analysis for both enterprise-level and general clients. Their responsibilities at PhoneTrack include managing accounts for marketing agencies, developing and implementing onboarding strategies, creating playbooks, analyzing customer journeys, and forecasting churn rates.

Overall, Layane Malisseski has demonstrated a strong skill set in customer service, relationship management, and project development across various industries throughout their career.

Layane Malisseski completed a Bachelor's degree in Ciências Contábeis (Accounting) from FICA - Faculdades Integradas Camões between 2014 and 2017. In addition, Layane has obtained various certifications in different fields. These certifications include "Liderança em Customer Success" from Customer Success Lab in August 2022, "Inteligência Emocional 2.0" from Escola Conquer in April 2022, and "Liderança e gestão de pessoas e equipes" from Udemy in October 2021, among others.