PhoneWatch
Mary Murphy CXAD (Dip) has extensive work experience in customer experience and marketing roles. Mary began their career at eircom in 1998 as a Client Services Manager in the Consumer Market, where they developed and executed revenue-generating campaigns. Mary then moved on to various positions within eircom for business, including Head of Mass and Major Segments and Head of Premier Account Management. In these roles, they were responsible for revenue achievement and retention, customer satisfaction, and the management of sales teams. Mary also worked at G4S International as a Marketing Manager, where they implemented CRM systems, developed sales collateral, and managed customer acquisition and retention programs. Mary is currently the Head of Customer Experience at PhoneWatch, where they oversee customer satisfaction and drives improvements.
Mary Murphy CXAD (Dip) has a diverse education history focused on customer experience and marketing. In 2020, they completed a Professional Diploma in Customer Experience from The CX Academy. The previous year, in 2019, they also obtained a Professional Certificate in Customer Experience from the same institution. In 2014, Mary pursued a Professional Diploma in Digital Marketing from the Digital Marketing Institute. Additionally, they earned a BA in Management with a specialization in Marketing/Marketing Management, General from the Irish Management Institute between 2004 and 2005. Mary's education journey started in 1998 when they pursued a Diploma in Business Management from DIT Mountjoy Square, specializing in Business, Management, Marketing, and Related Support Services, which they completed in 2001.
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PhoneWatch
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PhoneWatch are Ireland's No.1 monitored alarm provider, with over 119,000 customers nationwide. At PhoneWatch, we respond to your burglar and smoke alarms with 15 seconds. Whether you’re at home or away, having PhoneWatch means you can relax knowing that we’ll be there to make sure everything is safe 24 hours a day, 365 days a year. We understand that everyone has serious concerns about burglars, carbon monoxide poisoning and fire in the home, at some point in their lives. So we want every home and family to be able to experience effortless and monitored protection. Protection to make sure nothing happens. We’re the biggest provider of home alarm systems in Ireland and we’ve been doing it for over 32 years. We are part of Sector Alarm, one of Europe’s leading safety providers with more than 650,000 satisfied and safe customers. Sector Alarm has been in operation for over 25 years and delivers superior alarm solutions to homeowners and businesses across Europe. Providing excellent customer service is extremely important to us and we are proud of our consistent 95% customer satisfaction rating. Sector Alarm has experienced strong growth over the years and is continuing to expand in both new and existing markets. Today, we have over 3,000 employees operating in in Norway, Sweden, Finland, Ireland, Spain, France, Italy and Portugal. Interested in working for PhoneWatch? PhoneWatch is always looking to recruit enthusiastic sales representatives for our offices nationwide. PhoneWatch creates sales people. You will experience continuous training and development opportunities. If you are looking to work in a fun environment, where hard work is recognised with career progression, incentives and rewards, PhoneWatch is the place for you. Apply by visiting the careers section of our website.