Dimo Dilov

Dimo Dilov is an experienced Implementation Manager and Director at Phos since October 2021, responsible for overseeing a team of tech support specialists, creating support plans, and enhancing customer experience through collaboration with cross-functional teams. Prior to this role, Dimo served as Head of Technical Support at eMerchantPay Ltd, managing a team of over twenty engineers, focusing on staff training, product development, and project oversight. Dimo has also held positions as IT Support Technical Lead and Senior Web Integration and IT Support Engineer, gaining expertise in technical support, payment gateway integration, and team management. Educational background includes a Master’s degree in Information Technology and a Bachelor’s degree in Information Resources Management from the University of Library Science and Information Technologies.