Olu Tony A. has extensive experience in customer service and technical support, currently serving as a System Administrator at PhotoBox since July 2012. Responsibilities include administration of Oracle Service Cloud CRM and telephony systems, optimizing business processes, and maintaining customer support tools. Previously, Olu held positions as a Learning and Development Coach and Technical Support Advisor at the same company, focusing on training quality and customer query management. Other experiences include serving as a Billing Consultant at XLN Business Services, a Customer Support Representative at Serco, and a Telebetting Agent at Ladbrokes. Olu holds a Bachelor of Science (BSc) in Multimedia Technology from the University of Hertfordshire, completed in 2009.
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