Lloyd Burgess

Lloyd Burgess has over 20 years of work experience in various customer service and business transformation roles. Lloyd is currently the Head of Customer Experience & Business Transformation at phs Compliance, where they started in 2020. Prior to this, they held the same position at Plumbs Ltd from 2016 to 2020, where they led the strategic development of the customer journey and experience. Lloyd also worked at Webhelp as the Head of Sales - Client Services from 2013 to 2016, managing the interface relationship between Webhelp operational contact centre sites. Lloyd has experience in leading teams, implementing best practices in customer experience, and achieving cost-saving benefits.

Lloyd Burgess attended Oakwood Park Grammar from 1982 to 1985. It is not specified if they obtained a degree or pursued any particular field of study during this time. Additionally, Lloyd Burgess has obtained a PRINCE2 Foundation Examination certification from Mentor's Award ISM, although the specific month and year of obtaining this certification are not provided.