Sarah Evans

Sarah Evans is an experienced professional in customer relations, currently serving as the Head of Customer Relations at PHS Group since February 2007. In this role, Sarah has developed and implemented a customer retention strategy aimed at reducing cancellation rates and increasing contracted business. Prior to PHS Group, Sarah worked as a Customer Operations Manager at Virgin Media, overseeing day-to-day customer services across ten teams and focusing on customer retention and revenue growth. Sarah holds a Bachelor's degree with a 2:1 in Biology/Biological Sciences from Nottingham Trent University and has 13 O levels and 3 A levels in science and maths from Brynteg Comprehensive School.