Simon Waller is an experienced IT Support Technician currently at Physical Properties Testers Group since March 2021, responsible for maintaining the stability and security of IT systems. Previous roles include Service Desk Analyst at Daisy Group, where Simon provided 1st line support and coordinated communication between various support levels. Prior to that, Simon worked as an Accounts Manager at Compariqo and an Accounts Executive at CRL Management Limited, focusing on client relationships and business development. Simon's early career included positions as FNOL Administrator at Gallagher Bassett and FNOL/Claims Handler at RSA, managing claims and customer inquiries. Simon holds a BTEC Level 2 from Central Sussex College and has a solid foundation in both technical support and client management.