Harit Batra serves as the Information Technology Operations Manager at PW (PhysicsWallah) since July 2025, following a role as Support Training Lead at BirchStreet Systems from April 2021 to February 2025, where significant contributions included improving ticket closure rates and enhancing support enablement across regions. Prior experience includes serving as Tech Support Manager at Eshopbox, where management of technical support functions and the design of real-time dashboards optimized support workflows. Harit also held a position as Relationship Manager at HDB Financial Services Ltd., facilitating high-touch service delivery for over 60 customers daily while maintaining resolution SLAs. Currently pursuing education at DY Patil Institute of Distance Learning from 2024 to 2026.
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