Pia
Anthony Fargnoli is a Senior Software Engineer at Pia since January 2023, bringing extensive experience from previous roles as a Software Engineer at BoomBet and KEYPAY CLOUD PAYROLL & WORKFORCE MANAGEMENT. Anthony's career began as a Software Developer at Barnetts Couriers, followed by an Analyst Programmer position at NSW State Emergency Service, contributing to software development and programming for nearly two decades. Anthony holds a Bachelor of Computer Science degree from the University of Wollongong, completed in July 2007.
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Pia
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!