Pia
Kirk Detlefs is an experienced IT professional with a diverse background in system administration, onboarding engineering, and team management. Current work as an Onboarding Engineer at Pia involves collaborating with management to set performance goals, optimizing operational processes, and supervising the onboarding team for partner implementations. Previous roles include Systems Administrator at North Highland and Manager of the Service Desk at Manhattan Associates, where responsibilities encompassed server management and user support for over 3,000 clients. Kirk has extensive experience in technical troubleshooting, project management, and implementing process improvements, backed by a Bachelor's degree in Interpersonal Communications from the University of Central Florida and various technical certifications.
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Pia
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!