Cathy Donoghue

Cathy Donoghue is an accomplished professional with extensive experience in operations and customer service within the insurance sector. Currently serving as the Head of Operations & Assurance Delivery at PIB Insurance Brokers since July 2022, Cathy focuses on ensuring compliance with company standards and enhancing customer experience. Prior to this role, Cathy held leadership positions at Erskine Murray Insurance Brokers and Thistle Insurance Services, where responsibilities included overseeing business operations, managing client services, and driving strategic initiatives. Cumulatively, Cathy's career spans several roles in customer service and operations management, beginning in 1985 at The Insurance Line. Educated at Cardinal Wiseman Girls School, Cathy combines a wealth of industry knowledge with a commitment to delivering exceptional service and operational excellence.