Picker
Harriet Hay is a Senior Research Associate at Picker Institute Europe, specializing in the healthcare experiences of hard-to-reach groups, collaborating with various charities and institutions. Prior to this role, Harriet was a Research Associate focused on the National Patient Survey programme. Harriet's experience includes a position as a Recruitment Officer at Mango, where responsibilities involved recruiting for finance roles in NGOs and establishing a Corporate Social Responsibility internship program. Earlier roles encompass serving as a Research Assistant at the University of Oxford, investigating maternity care, and consulting on health programme effectiveness with Azafady. Harriet's educational background includes a Master of Science in Demography and Health from the London School of Hygiene and Tropical Medicine, along with a Bachelor of Arts in Languages, European Business, and Culture from Oxford Brookes University.
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Picker
Picker is a not-for-profit organisation which puts people's experiences at the heart of delivering person centred care. We influence policy and practice so that health and social care systems are always structured around the needs and preferences of patients and service users. We ensure all experiences of care are used to improve quality. We empower people working in health and social care to improve experiences by measuring, understanding and acting upon; staff, patient and service user experience.