Andy Anderson is a Service Desk Analyst currently employed at Pickles Asia Sdn Bhd since August 2023. With a notable background in technical support and service desk management, Andy previously served as a Service Desk Analyst at Baker Hughes, where responsibilities included providing first-level support for software such as SAP and Oracle, and utilizing CA Service management and Service Now ticketing tools. Earlier experience includes working as a Level 2 Remote Technical Support Specialist for Westpac AU at IBM Global Delivery Center, and supporting hospitals in Singapore while in a service desk role at IBM Global Process Services. Andy has also held a position as a Network and System Engineer at YTL Communications Sdn Bhd. Educational credentials include a Bachelor of Science in Information Technology from Lancaster University and a BSc (Hons) in Information Technology, specializing in Computer Systems Networking and Telecommunications from Sunway College.
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