Heena Bhatia

Heena Bhatia is a seasoned professional with extensive experience in customer experience and training, currently serving as the Senior Manager Customer Experience & Training at Pickrr since June 2021. Previously, Heena worked as the Assistant Manager Training Development at Pickrr and as a Sales Trainer at WhiteHat Jr, where responsibilities included training over 50 new joiners weekly. Heena’s background also includes roles such as Lead Cabin Attendant at IndiGo, ensuring passenger safety and comfort, and Account Protection Specialist at American Express, focusing on fraud prevention. Additional experience includes a Senior Analyst position at British Airways and a Senior Customer Service Representative role at WNS Global Services, where Heena demonstrated a commitment to team training and customer service excellence. Heena holds a B.A. in English honors from Delhi University.