Nafisa Thakur is a Senior Manager in Customer Experience with over 14 years of expertise in Retail, Inbound, and Outbound Contact Center Operations focused on Customer Service and Sales. Currently at Pidilite Industries Limited since 2019, Nafisa has demonstrated strong performance in managing service delivery and vendor relations. Previously, Nafisa held various roles at Vodafone, advancing from Assistant Manager to Senior Manager while overseeing quality and call center operations. Nafisa earned a Bachelor of Science in Microbiology and Chemistry from the University of Mumbai, graduating with first class honors.
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