Sunil Vishwakarma

Sunil Vishwakarma is an experienced professional in customer service operations, currently serving as the National Customer Service Lead for Projects at Pidilite Industries Limited since September 2023. Previous roles include General Manager of Customer Service Operations and Contact Center Site Lead at Vodafone Idea Limited from May 2017 to January 2023, where responsibilities encompassed site performance, operational SLA targets, and quality standards. Sunil has also held positions such as Training Manager at Vodafone, overseeing training for call centers and retail, and Customer Service Team Manager at Tech Mahindra. With a strong foundation in training and operations from earlier roles at Vodafone and IBM Daksh, Sunil holds a P.G.D.B.A in Operations from Symbiosis Centre for Distance Learning.