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Shota Suzuki

Customer success and operations at Pie Systems

Shota Suzuki began their work experience as a Receptionist for Tent.inc in 2017. Shota provided tourist information to guests and received positive feedback for their service. Shota then worked as an Assistant Manager for Gesthouse, where they were responsible for reception work, staff management, and marketing policy planning.

In 2019, Shota joined OYO LIFE as a Customer Service Specialist and later took on the role of Real Estate Operations/Associate. In these positions, they coordinated with various teams to ensure smooth move-ins and managed facility quality. Shota also played a key role in eliminating vacant rooms through occupancy campaigns.

Next, Shota worked as an Associate in the Account Consulting Division at Yahoo! Japan, where they proposed improvements for listing ads and video ads.

In 2021, Shota joined Indeed.com as a Client Success Specialist. Shota was responsible for improving the effectiveness of advertising accounts, providing operational advice, and implementing improvement plans tailored to clients' Key Performance Indicators (KPIs). Shota also collaborated with the sales representative to enhance Indeed ad operation skills and contributed to sales expansion. As a result, they achieved promotion to Indeed-certified partner rank.

Currently, Shota is working at Pie Systems as a Customer Success and Operations professional. Additional details about this role, such as start and end dates, are not provided.

Shota Suzuki obtained a degree in English and English literature from Kanagawa University between 2011 and 2015. Additionally, they hold an EF SET English Certificate 60/100 (B2 Upper Intermediate) from EF Standard English Test. The specific month and year of obtaining the certification are not provided.

Links

Timeline

  • Customer success and operations

    July, 2023 - present