Todd Milstead

Todd Milstead is an experienced IT management professional with a focus on service management, operational performance, and customer support. Currently serving as the Senior Director of the Enterprise Service Desk at Greystar since September 2021, Todd has held various leadership roles including Sr. Manager of IT Support at Pier 1 Imports and ITSM Manager at Builders FirstSource/Probuild. With a strong background in implementing Service Level Management programs and directing teams across multiple states, Todd has effectively managed service delivery and process improvements throughout a career that spans over two decades, including significant positions at companies such as Nationstar Mortgage, Anthelio Health Care, and Alliance Data. Todd's expertise encompasses developing metrics for operational performance, managing customer service support, and leading cross-functional teams to enhance IT service offerings.