Sebastian Orjuela Acevedo

Sebastian Orjuela Acevedo has a diverse work experience in operations and project management roles. Sebastian worked at Pinbus.com as the Head of Customer Experience & Operations, where they were responsible for managing both internal and external clients and implementing strategic initiatives. Sebastian also led the operations and projects for the "Reembolso Exprés" project, which contributed to a significant portion of the company's monthly GMV. Additionally, Sebastian worked at Merqueo as a Project Manager for Operations, where they focused on circular economy projects and strategic alliances for order delivery. Sebastian also held the role of Transport Manager, where they improved the logistics operation and achieved exponential improvements in KPIs. Before that, they worked at Mercadoni as an Expert Happiness, where they focused on customer satisfaction, payment methods, problem-solving, and data analysis. Sebastian's early experience includes working at Kuadralo Valet Parking as an Operation and Administration Manager.

Sebastian Orjuela Acevedo pursued their education in the field of international business. From 2010 to 2015, they attended and graduated from the Politénico Grancolombiano, obtaining a degree in International Negotiation. In 2013, they took part in an International Semester program at the Universidad del Caribe in Mexico, furthering their studies in international business. In 2014, Sebastian completed a Diploma in Senior Management and Business Administration in International Negotiation from the Politénico Grancolombiano.