Brian Mims is an experienced customer success and support professional with a career spanning over two decades. Currently serving as a Customer Success Manager at HSB - Hartford Steam Boiler and a Customer Success Outcome Manager at Ping Identity, Brian has held various roles primarily focused on customer success and technical support, including positions at Elevate Security, Zerocater, and Infor. Earlier experience includes roles as a Senior Support Engineer at WhiteHat Security and a Configuration Specialist at Motorola Mobility. Brian's career began at Netopia, Inc. as a Technical Product Support Specialist, demonstrating a strong foundation in customer service and technical support. Education was completed at the College of Alameda.
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