Jessica Chow

Jessica Chow is an experienced professional in Customer Success and Project Management, currently serving as a Senior Customer Success Outcome Manager at Ping Identity since August 2023, a role that follows the merger with ForgeRock. Jessica has held the same title at ForgeRock since February 2020. Prior to this, Jessica managed a team of Customer Success Managers at West Unified Communications Services, focusing on customer retention and revenue growth across the APAC region. Additional roles at West included Customer Success Manager and Project Manager, where responsibilities encompassed designing customer success practices and overseeing large-scale project implementations. Jessica began her career at ANZ as a Business Planner and Integration Officer, contributing to process implementation and vendor migrations after the acquisition of Royal Bank of Scotland. Jessica holds a Bachelor of Business Administration with a double major in Marketing and Management from the National University of Singapore.