Gemma Brice

Gemma Brice serves as Senior Director of Customer Care Operations at Ping Identity since January 2024, previously holding the position of Customer Care Operations Director. Prior roles include Support Operations Director at ForgeRock from July 2022 to January 2024, and Director of CCaaS and Self-Serve at Sage from July 2020 to July 2022, where Gemma also functioned as Operations Executive. Prior experience includes Head of Operations at Direct Connections Limited from February 2013 to July 2020, focusing on delivering diverse support services to UK clients, and Team Leader at Think Money Group from August 2008 to January 2013. Gemma holds a Bachelor's degree in Business and Marketing from the University of Hull, attained from 2002 to 2005, and completed schooling at Bury Grammar School for Girls from 1987 to 2002.