Lucy Billington is a seasoned Senior Staff Technical Writer currently with Ping Identity, contributing to the Customer Care team by developing Knowledge Base and Community articles for Identity and Access Management (IAM) products. Previously, Lucy served in similar capacities at ForgeRock, where roles included Senior Staff Technical Writer and Senior Knowledge Base Technical Writer, focusing on IAM product documentation and managing the RFx database. With extensive experience dating back to 1996, Lucy has also held positions at Northgate Public Services, Sun Microsystems, ITR, Avaya/Lucent Technologies, and Writelines (HK) Ltd, emphasizing technical writing across various sectors. Lucy holds a Bachelor's Degree in History of Art from the University of Sussex and a Master's Degree in Information Systems from the University of Brighton.
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