Paul Garrett is a seasoned professional with extensive experience in support management and service delivery across various industries. Currently serving as a Senior Support Manager at Ping Identity since August 2023, following the merger with ForgeRock, Paul has been with ForgeRock since August 2017, managing the Americas Support and Sustaining operations and leading team development. Prior experience includes a Service Delivery Manager role at Nike, focusing on problem management and support transition, and a Support Manager role at Symantec, where Paul managed a global team providing enterprise support. As a Team Lead II at Nu Skin Enterprises, Paul significantly improved customer satisfaction and operational efficiency, and earlier, as an Account Manager at Discover Financial Services, excelled in sales and customer service. Paul holds an MBA from Utah State University and a Bachelor’s degree in Business Management from Utah Valley University.
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