Shannon Isom

Shannon Isom is a seasoned professional in customer experience and success management, currently serving as a Global Program Manager for Customer Experience at Ping Identity and a Global Customer Success Program Manager at ForgeRock since May 2021. With a robust background including roles at TrustRadius, SmarterHQ, and Bazaarvoice, Shannon has built a reputation for optimizing client relationships and driving customer retention through effective program management and strategic initiatives. Shannon's previous experience includes significant positions focused on marketing management and community relations, demonstrating versatility and leadership in both customer-centric roles and marketing strategies across various industries. Shannon holds a Bachelor of Arts in Economics from The University of Texas at Austin.