Eric Roy Santiago, CLSSYB, DipPM

Eric Roy Santiago, CLSSYB, DipPM, has a diverse work experience spanning over two decades. Their most recent position was as the Operations Lead PH at Pinnacle Fertility, Inc., which they started in October 2022. Before that, from July 2017 to March 2022, they served as the Director for Operations at Sitel Group. Prior to that, they worked at Telstra as a Partner Manager from October 2015 to October 2016. Eric also has a long-term tenure at Vonage, where they held the role of Vendor Manager from April 2007 to September 2015. Before that, they had various roles at SYKES Philippines, including Account Manager, Account Supervisor, Customer Service Team Lead, and Technical Support Representative, from July 2003 to March 2007. Eric's early career included a role as Business Development Manager - Franchising at Informatics Holdings, Inc. from September 2001 to March 2002. Eric's experience spans multiple industries and demonstrates their strong leadership and management skills.

Eric Roy Santiago, CLSSYB, DipPM, completed their Bachelor of Science (BSc) degree in Business Administration and Management, General from the University of San Jose-Recoletos from 1991 to 1997. Eric Roy then pursued further education at the University of the Philippines, where they obtained an MBM degree between 1998 and 2000. Before entering university, Eric attended Saint Alphonsus Catholic School from 1987 to 1991.

In 2022, Eric enrolled in the De La Salle-College of Saint Benilde and completed a Diploma of Education with a specialization in Project Management. Alongside their educational qualifications, Eric has also obtained several certifications. Eric Roy earned the Beginner's Guide to Agile in Jira Badge, Confluence Fundamentals Badge, and Jira Fundamentals Badge from Atlassian in June 2022. Additionally, in October 2021, Eric acquired the certification for Developing a Critical Thinking Mindset from LinkedIn.